The gift shop and cafe are temporarily CLOSED, due to lock down restrictions in Lancashire. We cannot currently accept exchanges on items purchased in the gift shop before lock down, as customers are not permitted inside the shop. We will honour exchanges (in accordance with our returns policy) when the shop can re-open.
The ONLINE SHOP is now OPEN for Postal Delivery and Click & Collect services.
- Where do you deliver to?
We currently dispatch orders to addresses in the UK mainland only.
Please note we currently do not offer delivery to the Isle of Man, Outer Hebrides and Shetland Islands (Postcodes IM, HS, ZE) or the Channel Islands.
- How long will delivery take?
Due to current restrictions we only dispatch orders twice a week, on Mondays and Saturdays. Items are sent via Royal Mail’s fully trackable First Class Signed For Service. Your delivery should arrive within 3-7 working days of being dispatched (Delays may occur due to disruption of Royal Mail services, arising as a result of COVID-19). We will send you an email with the tracking information after your order has been dispatched.
- Delivery Charges
Delivery charges are £4.50 per order to UK mainland addresses.
We offer free delivery on all orders over £40.00.
Alternatively you can buy online and collect your order in store free of charge.
- Click & Collect Orders
Orders should be collected within 7 days from the gift shop at the following address:
Macmillans of Penwortham, 11-13 Priory Lane, Penwortham, Preston, Lancashire, PR1 0AR
Please note some fragile or large items are available for store collection only. If your order contains any ‘Collect In Store Only’ items, the whole order must be collected in store.
We hope that you are pleased with your purchases from www.macmillansgifts.co.uk, however if you are not happy with your purchase for any reason we offer a 14 day returns policy.
PLEASE NOTE WE DO NOT ACCEPT RETURNS ON EARRINGS, FACE MASKS OR SALE ITEMS.
Simply complete the returns form by clicking on the ‘Returns’ section located on the bottom of the homepage to obtain an RMA number, enclose this with your goods and contact details and return to us at Macmillans of Penwortham, 11-13 Priory Lane, Penwortham, Preston, Lancashire, PR1 0AR.
Items must be returned with the original packaging/tags if provided and in a re-saleable condition. Items must be received by Macmillans of Penwortham within 14 days of the order being delivered to the customer.
RETURNS BY POST
Items returned by post (excluding earrings, face masks and sale items) are eligible for a refund. All returns by post, unless defective, damaged or not as specified on your order confirmation, are returned at your own expense, therefore for your own protection we recommend that you return any items via a trackable delivery service and to obtain a proof of postage. Proof of postage alone is not proof of receipt.
Please note we will not refund the original delivery charge.
We aim to issue a refund within 7 working days of receiving a return and we will send you an email to confirm when the refund has been issued.
RETURNS TO STORE
Items returned to the shop can be exchanged for a credit note or other goods up to the value of the original item. Please bring proof of purchase/email order confirmation to the shop.
In the unlikely event that your order has been received faulty, damaged or not as ordered we will arrange with you to have the item returned or disposed of. If a replacement item is required this will be sent out free of any delivery charge. If an item has arrived damaged please do not dispose of it before contacting us. We will not be able to issue a refund or send out a replacement without photographic evidence of the damaged item.